Thank you for shopping with Lix Hair & Co Australia. This policy explains how we process and deliver orders for our professional nanoplasty, keratin, hair restoration and aftercare products.
Orders are processed after payment has been successfully received and confirmed.
Orders are prepared for dispatch on normal business days, excluding weekends and public holidays. Processing may take longer during promotions, product launches, public holidays or periods of high demand.
A dispatch confirmation will be sent once your order has been prepared and handed to the delivery provider.
We deliver to eligible locations shown during website checkout.
Enter your complete delivery address at checkout to confirm whether delivery is available and which shipping options apply.
Regional and remote Australian locations may require additional delivery time.
International delivery is only available where an international shipping option is specifically displayed during checkout.
Shipping charges are calculated according to:
The complete delivery cost will be shown before you complete payment.
Free or discounted shipping promotions may be subject to minimum-order values, delivery-area restrictions or other conditions stated with the promotion.
Delivery estimates displayed during checkout or provided after dispatch are estimates only.
Delivery times begin after an order has been processed and dispatched. They may be affected by:
Where tracking is available, tracking details will be sent after dispatch.
Please allow time for the carrier’s tracking system to update after receiving your dispatch notification.
If tracking has not updated for an extended period, contact:
Email: Lixhairau@gmail.com
Phone: 0493 684 555
Customers are responsible for providing accurate and complete delivery details, including:
Contact us immediately if you notice an error. We will try to update the information before dispatch, but changes cannot be guaranteed once processing has begun.
If an order is returned because the delivery address was incomplete, incorrect or inaccessible, additional shipping charges may apply before the parcel is sent again.
Additional charges will not apply where the delivery issue occurred because of an error made by Lix Hair & Co Australia.
Where permitted by the selected delivery service, a parcel may be left in a safe location without a signature.
Customers should ensure that the delivery location is secure. Any authority-to-leave instructions may be subject to the carrier’s own delivery conditions.
If your order has not arrived:
We will make reasonable enquiries with the delivery provider where appropriate.
If your parcel or product arrives damaged, contact us as soon as possible and provide:
Keep the product and packaging while the matter is reviewed.
Check your order promptly after delivery.
If an item is missing or you receive an incorrect product, contact us with your order number and photographs of the items received. We will review the order and arrange an appropriate solution.
Contact us immediately if you need to change or cancel an order.
We will try to accommodate requests received before processing or dispatch. Once an order has entered fulfilment or been dispatched, changes or cancellation may no longer be possible.
All orders are subject to product availability.
If a purchased item becomes unavailable, we will contact you and provide suitable options, which may include an alternative product, delayed fulfilment or refund.
Nothing in this policy excludes, limits or modifies any right or remedy available under Australian Consumer Law.