Terms & Conditions

Welcome to Lix Hair & Co Australia.

These Terms and Conditions govern your use of our website, purchase of products, customer accounts, trade applications and other website services.By using the website or placing an order, you agree to these terms.

About Lix Hair & Co Australia

Lix Hair & Co Australia supplies professional nanoplasty, keratin, hair restoration and aftercare products for salons, hairdressers, industry professionals and customers.

Business name: Lix Hair & Co Australia
ABN: 74 291 213 604
Website: www.lixhair.com.au
Email: Lixhairau@gmail.com
Phone: 0493 684 555
Location: Australia

Website Use

You may use this website only for lawful personal or business purposes.

You must not:

  • Use the website fraudulently
  • Provide false or misleading information
  • Attempt unauthorised access
  • Introduce viruses or harmful technology
  • Interfere with website operation or security
  • Copy or commercially exploit content without permission
  • Impersonate another individual or business
  • Use automated tools to extract website content without approval

We may restrict access where we reasonably believe the website is being misused.

Customer Accounts

If you create an account, you are responsible for:

  • Providing accurate information
  • Keeping login details confidential
  • Updating your details where necessary
  • Preventing unauthorised account access

Contact us immediately if you believe your account has been accessed without permission.

Product Information

We aim to provide accurate product descriptions, sizes, images, ingredients and directions.

Packaging, labels and visual presentation may change. Colours may also appear differently depending on screen settings and lighting.

Always review the product label, ingredients, instructions, warnings and safety information before use.

Professional-Use Products

Some Lix Hair & Co Australia products are intended for use by trained hairdressers or suitably experienced salon professionals.

Products identified as professional use only must be used:

  • By an appropriately trained person
  • According to the supplied instructions
  • In accordance with safety warnings
  • Using the recommended application method
  • With any required testing or precautions

Product Results

Haircare results vary according to:

  • Hair type
  • Hair condition
  • Colour and chemical history
  • Application method
  • Product quantity
  • Professional technique
  • Maintenance and aftercare

Website images, examples, testimonials and reviews do not guarantee identical results for every customer.

Orders

Submitting an order is an offer to purchase the selected products.

An automated order confirmation acknowledges receipt but does not necessarily mean the order has been finally accepted.

An order is accepted when we confirm acceptance, begin fulfilment or dispatch the products.

Order Refusal or Cancellation

We may refuse or cancel an order where:

  • A product is unavailable
  • Payment cannot be authorised
  • Incorrect information has been displayed
  • A clear pricing error has occurred
  • Fraudulent activity is suspected
  • Delivery cannot be completed
  • A technical error affects the transaction

If payment has already been received for a cancelled order, the relevant amount will be refunded.

Pricing

All website prices are displayed in Australian dollars unless stated otherwise.

The total amount payable, including applicable taxes and unavoidable charges, will be displayed before checkout is completed. Delivery charges may be added separately.

Trade customers may receive account-specific prices or conditions.

Payments

Payment must be made using a method available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected method.

Payments may be processed by external payment providers subject to their own terms and privacy practices.

Promotions

Promotional offers and discount codes:

  • Apply only during the stated promotional period
  • May exclude selected products
  • Cannot be exchanged for cash
  • Must be entered before checkout
  • May not be combined unless stated
  • Remain subject to product availability

Shipping

Order processing, delivery, tracking and shipping charges are governed by our Shipping Policy.

Customers are responsible for providing complete and accurate delivery details.

Returns and Refunds

Returns, replacements and refunds are managed according to our Return & Refund Policy and Australian Consumer Law.

Trade Accounts

Eligible hairdressers, salons and industry professionals may apply for a trade account.

An application may require:

  • Applicant name
  • Salon or business name
  • ABN
  • Business contact details
  • Professional information
  • Other relevant account information

Submitting an application does not guarantee approval. Trade accounts may be subject to additional pricing, ordering and payment conditions.

Allergies and Sensitivities

Customers and professionals must review all ingredients, instructions and warnings before use.

Complete any patch or sensitivity testing specified by the product instructions. Stop use and seek appropriate advice if an unexpected reaction occurs.

Website information is general and is not a substitute for medical advice or an appropriate professional assessment.

Intellectual Property

Website content, including logos, product names, images, videos, graphics, designs and written content, is owned by or licensed to Lix Hair & Co Australia.

Content must not be copied, altered, republished, distributed or commercially exploited without written permission.

Customer Reviews and Content

If you submit a review, photograph, testimonial or other content, you confirm that:

  • It reflects a genuine experience
  • You have the right to submit it
  • It is not unlawful or misleading
  • It does not infringe another person’s rights

We may remove spam, abusive material, fraudulent reviews or unrelated content.

External Links

The website may include links to payment providers, social-media platforms or other external services.

These services operate independently and may have their own terms and privacy policies. We are not responsible for external website content or practices, except where liability cannot legally be excluded.

Website Availability

We aim to maintain reliable website access but cannot guarantee uninterrupted or error-free operation.

Access may be temporarily restricted for maintenance, security updates, technical issues or circumstances outside our reasonable control.

Australian Consumer Law

Our products and services may come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these Terms and Conditions excludes, restricts or modifies a legal guarantee, right or remedy that cannot lawfully be excluded.

Limitation of Liability

To the extent permitted by law, Lix Hair & Co Australia is not responsible for indirect or consequential loss arising from:

  • Product misuse
  • Failure to follow instructions
  • Incorrect professional application
  • Unauthorised product alteration or mixing
  • Use contrary to warnings
  • Website interruptions outside our control

This limitation does not apply to rights or liabilities that cannot lawfully be excluded.

Privacy

Personal information is managed in accordance with our Privacy Policy.

Changes to These Terms

We may update these Terms and Conditions to reflect changes to our website, products, services, business practices or legal requirements.

The latest version will be published on our website with its revised date.

Governing Law

These Terms and Conditions are governed by the applicable laws of Australia.

Nothing in this section limits any statutory right concerning where a customer may lawfully bring a claim.

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