Privacy Policy

Lix Hair & Co Australia respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, purchase professional haircare products, apply for a trade account or contact our team.

About Lix Hair & Co Australia

Lix Hair & Co Australia supplies professional nanoplasty, keratin, hair restoration and aftercare products to hairdressers, salons, industry professionals and customers across Australia.

Business name: Lix Hair & Co Australia
ABN: 74 291 213 604
Website: www.lixhair.com.au
Email: Lixhairau@gmail.com
Phone: 0493 684 555
Location: Australia

Information We Collect

Depending on how you interact with us, we may collect:

  • Your full name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Business or salon name
  • ABN and professional details for trade applications
  • Account registration details
  • Products ordered or enquired about
  • Order, payment and transaction information
  • Delivery and tracking information
  • Customer-service communications
  • Marketing preferences
  • Website, browser and device information

Payments may be processed by an authorised third-party payment provider. We do not intentionally store complete debit or credit card details where those details are processed securely by an external provider.

How We Collect Information

We may collect personal information when you:

  • Place an online order
  • Create a customer account
  • Apply for a trade account
  • Complete a website form
  • Contact us by telephone or email
  • Subscribe to marketing communications
  • Participate in an offer or promotion
  • Communicate with our customer-service team
  • Browse or interact with our website

We may also receive information from payment providers, delivery companies and other service providers assisting with our operations.

How We Use Your Information

We may use personal information to:

  • Process and dispatch orders
  • Manage payments and transactions
  • Deliver products
  • Create and manage customer or trade accounts
  • Assess trade-account applications
  • Respond to enquiries
  • Provide customer support
  • Manage returns, refunds and replacements
  • Prevent fraud and protect website security
  • Improve our website and services
  • Maintain accounting and business records
  • Meet legal and regulatory requirements
  • Send marketing communications where permitted

We do not sell personal information to third parties.

Trade Account Applications

Hairdressers, salons and eligible professionals may apply for a trade account.

To assess and manage an application, we may collect the applicant’s name, salon or business name, ABN, business address, contact details and relevant professional information.

Submitting an application does not guarantee approval.

Marketing Communications

Where you have subscribed or where otherwise permitted, we may send information about products, professional releases, promotions and business updates.

You may unsubscribe at any time using the link provided in a marketing email or by contacting Lixhairau@gmail.com.

Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Maintain shopping-cart functionality
  • Remember website preferences
  • Keep customers signed into their accounts
  • Analyse website traffic
  • Understand how visitors use the website
  • Improve website performance
  • Support advertising and marketing
  • Protect website security

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Sharing Your Information

Where reasonably necessary, information may be shared with:

  • Payment providers
  • Courier and delivery companies
  • Website hosting providers
  • E-commerce platforms
  • Information-technology and security providers
  • Email and marketing platforms
  • Accountants and professional advisers
  • Government authorities where required by law

These providers receive only the information reasonably required to perform their services.

Overseas Service Providers

Some hosting, analytics, payment, marketing or cloud-service providers may process information outside Australia.

The location of processing depends on the providers and systems used. We take reasonable steps to work with reputable service providers and handle personal information appropriately.

Information Security

We take reasonable administrative, technical and organisational measures to protect personal information from misuse, loss, interference, unauthorised access, modification and disclosure.

No method of internet transmission or electronic storage can be guaranteed completely secure. Customers are responsible for keeping their account details and passwords confidential.

Information Retention

We retain information only for as long as reasonably required to:

  • Fulfil orders
  • Manage customer and trade accounts
  • Provide customer support
  • Maintain accounting records
  • Resolve disputes
  • Meet legal, taxation and regulatory obligations

Information that is no longer required may be securely deleted or de-identified where appropriate.

Access and Correction

You may ask to access or correct personal information held about you.

We may need to verify your identity before processing a request. Access may be limited where permitted by law.

To make a request, contact:

Email: Lixhairau@gmail.com
Phone: 0493 684 555

Privacy Complaints

If you have a concern about how we have handled your information, contact us with sufficient details to review the matter.

We will investigate and respond within a reasonable period.

External Websites

Our website may include links to external websites or social-media platforms. We are not responsible for the privacy, content or security practices of third-party websites.

Changes to This Policy

We may update this Privacy Policy when our business practices, services or legal obligations change. The latest version will be published on our website.

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